Refund Policy
Pro MediCub HealthCare LLP (referred to as “we”, us”, “ MEDICUB”) is the author and publisher of the internet resource MediCub.in on the world wide web as well as other connected software and applications provided by Pro MediCub HealthCare LLP, and together with Websites referred to as “Services”. Pro MediCub HealthCare LLP provides the Services in partnership with its agents, affiliates, associates, representatives or other third parties (together referred to as “Partners”)
We strive to offer a seamless experience to our customers that entails any payment that our users or patients make. With this, we have a very smooth payment and the cancellation policy set below:
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We recommend you to carefully read our policies, conditions as well as terms of use. This will give you all the important information regarding our obligations and your rights as our users or patients for any payment that you make on the payment link sent by us.
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In the event that, the Practitioner with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at info@medicub.in within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded, However, where cancellation charges have been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.
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In case a payment made by you is failed, then it will be refunded back to the same payment mode. It will take a maximum of 7-15 Working Days for disbursal of refund.
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Note: MediCub is not withholding any payment made by you that is failed. The total time in the process of refund is solely taken by Bank to process the transaction.